Call-out and repair service

In addition to sales and installation, our experienced telephone engineers also offer a full call-out and repair service for all types of telephone systems. Whether you have a faulty phone or your whole system is on the blink, get in touch and we'll get it fixed.

A telephone engineer could be on site within the hour!

Simply call us free on 0800 980 5995 or, if your problem is less urgent, click here to email us.

Common telephone system problems and solutions

Many small problems with telephones can be solved by performing a few simple checks, as outlined below. If your problem isn't solved by the suggestions below, then click here to email us or call us on 0800 980 5995.

My telephone handset is crackling!

Possible fault Try this solution
The curly cord is faulty Replace curly cord
The connector on the handset is faulty Replace handset
To test this, try swapping the faulty curly cords/handsets with those of a known working phone

People are calling my number but can't get through!

Possible fault Try this solution
There is a fault on the line Call your line provider (e.g. BT on 154) and ask them to test your line
There is a fault on the system Switch system power off for 30 seconds, then turn back on

There is a fault with just one phone!

Possible fault Try this solution
The line cord is faulty Replace the line cord
The phone is faulty Phone needs replacing
The socket is faulty Call us to replace the socket
To test this, try swapping the faulty line cord or phone with a known working phone

When people call my extension, it rings elsewhere!

Possible fault Try this solution
Call forwarding has been accidentally set Turn off call forwarding
See your user manual to find out how to do this.