Common
Telephone
System
Problems

Many small problems with telephones can be solved by performing a few simple checks, as outlined below.

If your problem isn't solved by the suggestions below, then click here to email us or call us on 0800 980 5995.

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Problem
  
Possible faults
Try these solutions
My handset is crackling!
The curly cord is faulty Replace curly cord
The connector on the handset is faulty Replace handset
    To test this, try swapping the faulty curly cords/handsets with those of a known working phone


Problem
  
Possible faults
Try these solutions
People are calling my number but can't get through!
There is a fault on the line Call your line provider (e.g. BT on 154) and ask them to test your line
There is a fault on the system Switch system power off for 30 seconds, then turn back on


Problem
 
Possible faults
Try these solutions
There is a fault with just one phone!
The line cord is faulty Replace line cord
The phone is faulty Phone needs replacing
The socket is faulty Call us to replace the socket
    To test this, try swapping the faulty line cord or phone with a known working phone


Problem
 
Possible faults
Try these solutions
When people call my extension, it rings elsewhere!
Call forwarding has been set accidentally Turn off call forwarding. See your user manual to find out how to do this.