Frequently
Asked
Questions


Listed below are some common questions and answers.

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Questions

Tell me about UTS!

What is the quality of a used phone system?

What guarantee do I get with a used telephone system?

Why do I need a phone system?

How does a phone system work?

Does having a phone system mean I can make more than one outgoing call at once?

Do I need a receptionist?

What's the difference between a keyphone and a standard phone?

What's the difference between standard lines and ISDN lines?



Answers

Tell me about UTS!

UTS has been selling high quality refurbished telephone systems in West Yorkshire and the surrounding region for over 15 years. With more than 30 years experience in the telecoms market, we know all about phones, and all about how people work with phones. This means we can tailor a telephone system to your needs, and at a bargain price. We also sell new systems, but when people see the price of a refurbished equivalent, they always choose the latter!

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What is the quality of a used phone system?

All our telephone systems are of exceptional quality - many customers can't believe that the phones they're receiving aren't brand new! All our phones are professionally cleaned, and have new cords, paper inserts. For the price difference compared to new, there really is only one choice - buy used guaranteed!

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What guarantee do I get with a used telephone system?

Our standard guarantee is for six months, but with certain lines the guarantee is one year. The fault rate of our installations is very low, as low as with new equipment, but our standard guarantee is shorter to keep the price even lower for you.

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Why do I need a phone system?

If you need to transfer calls from one person to another, or need to handle more than one outside line, then a phone system is essential. A standard phone line does not give you the facility to transfer calls, or even place them on hold.

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How does a phone system work?

The system itself sits between your outside lines, and your internal phones. It handles all the connections between the lines and phones, enabling you to transfer calls, make internal calls, etc.

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Does having a phone system mean I can make more than one outgoing call at once?

The number of outside lines determines the number of calls that can be made at any one time. Therefore, if you have three lines, then three outside calls can be made or received at any one time. The number of outside lines has no bearing on the number of internal phones.

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Do I need a receptionist?

Modern telephone systems are extremely flexible, and can be programmed for a receptionist setup, or for more than one phone to ring so that anyone can answer a call. So, it's not always necessary to have a dedicated receptionist to answer calls.

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What's the difference between a keyphone and a standard phone?

A keyphone is a telephone which will only work on a telephone system, and usually has a hold button, and lights to indicate line status and other special features. A standard phone will connect to any normal phone line, and doesn't have any status indicators. However, calls can still be transferred using a standard phone.

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What's the difference between standard lines and ISDN lines?

Standard lines use analogue transmission and signalling, exactly as your phone at home does. An ISDN line is fully digital, and offers additional features such as direct phone numbers (DDI), and external transferring of calls.

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