Questions and answers

UTS has been selling high quality refurbished telephone systems in Yorkshire and the surrounding regions for over 20 years. We're telecoms experts, so we know all about phones and all about how people work with phones.

We also sell brand new systems, so we can tailor a package to suit your needs and budget. If your business needs no-nonsense advice on affordable, reliable telecommunications, get in touch with UTS!

We supply, install and maintain all brands including Panasonic, BT, Toshiba, Samsung, Siemens, Ascom, Alcatel, Avaya, LG/Goldstar, and Philips.

We have plenty of experience working with popular systems such as the BT Versatility, Panasonic KX-TD KX-TE and ICX ranges, Avaya Index and IP Office, Mitel, Toshiba CT CTX and DK, Goldstar GSX, LG GDK and LDK, Samsung DCS, Siemens Hicom and Hipath.

Whether you need one new extension or a whole new system, we can help.

All the equipment we sell is of very high quality - many customers can't believe that the phones they're receiving aren't brand new! Refurbishment includes cleaning the telephones to a very high standard, replacing any paper and plastic parts, and replacing any external wires and cords.

For the large price difference compared to new, there really is only one choice - buy used guaranteed!

Our standard guarantee is for six months, but with certain lines the guarantee is one year. The fault rate of our installations is very low, as low as with new equipment, but our standard guarantee is shorter to keep the price even lower for you.

If you need to transfer calls from one person to another, or need to handle more than one outside line, then a phone system is essential. A standard phone line does not give you the facility to transfer calls, or even place them on hold.

The system itself sits between your outside lines, and your internal phones. It handles all the connections between the lines and phones, enabling you to transfer calls, make internal calls, place customers on hold, etc.

The number of outside lines determines the number of calls that can be made at any one time. Therefore, if you have three lines, then three outside calls can be made or received at any one time.

The number of outside lines has no bearing on the number of internal phones.

Modern telephone systems are extremely flexible, and can be programmed for a receptionist setup, or for more than one phone to ring so that anyone can answer a call. So, it's not always necessary to have a dedicated receptionist to answer calls.

A keyphone is a telephone which will only work on a telephone system, and usually has a hold button, and lights to indicate line status and other special features.

A standard phone will connect to any normal phone line, and doesn't have any status indicators. However, calls can still be transferred using a standard phone.

Standard lines use analogue transmission and signalling, exactly as your phone at home does. An ISDN line is fully digital, and offers additional features such as direct phone numbers (DDI), and external transferring of calls. VOIP works by routing your calls over the Internet.