Call us free on
0800 980 5995
to see how much you could save!
0800 980 5995
to see how much you could save!
Call-out and repair service
In addition to sales and installation, we offer a full call-out and repair service. Whether you have a faulty phone or your whole system is on the blink, get in touch and we'll get it fixed as soon as we can.
Simply call us free on 0800 980 5995 or, if your problem is less urgent, click here to email us.
Common problems and solutions
Many small problems with telephones can be solved by performing a few simple checks, as outlined below. If your problem isn't solved by the suggestions below, then click here to email us or call us on 0800 980 5995.
My handset is crackling!
| Possible fault | Try this solution |
|---|---|
| The curly cord is faulty | Replace curly cord |
| The connector on the handset is faulty | Replace handset |
| To test this, try swapping the faulty curly cords/handsets with those of a known working phone |
People are calling my number but can't get through!
| Possible fault | Try this solution |
|---|---|
| There is a fault on the line | Call your line provider (e.g. BT on 154) and ask them to test your line |
| There is a fault on the system | Switch system power off for 30 seconds, then turn back on |
There is a fault with just one phone!
| Possible fault | Try this solution |
|---|---|
| The line cord is faulty | Replace the line cord |
| The phone is faulty | Phone needs replacing |
| The socket is faulty | Call us to replace the socket |
| To test this, try swapping the faulty line cord or phone with a known working phone |
When people call my extension, it rings elsewhere!
| Possible fault | Try this solution |
|---|---|
| Call forwarding has been set accidentally | Turn off call forwarding. |
| See your user manual to find out how to do this. |